How are my cookies shipped and when can I expect them to arrive?
We bake our cookies fresh to order and ship the same day they are baked. Please allow 1-2 business days for order processing until your cookies are shipped. We use USPS Priority shipping which is 2 to 3 business days and USPS Priority Mail Express for overnight delivery. Please note that we bake Monday through Thursday, and orders placed on Friday’s will be baked on Monday.
What shipping carrier to you use and can you ship outside the USA or to APO addresses?
To insure your order gets to you fresh, we use USPS Priority Mail shipping which is 2 -3 business days and USPS Priority Mail Express (overnight) deliveries for all orders within the continental U.S. Please note, we ship only to residential and business addresses, no PO Boxes or APO addresses at this time. Please allow 1 – 2 days to process your order prior to shipping. We bake Monday through Thursday, and orders placed on Friday’s will be baked fresh on Mondays.
How do I get your cookies for retail in my store?
We would love to have our cookies in your store! Please contact one of our sales representatives who will be happy to help set up a wholesale account. Email us at email@example.com.
Local Order Pickups
Yes! We offer various pick up locations throughout the year. Upon ordering you will have an option to select ship or pick up locally. Please place your order a minimum of three business days prior to pick up. If you have any questions please email us at firstname.lastname@example.org or contact customer service at 760-824-3030.
Do you cater events?
Yes, we do both and would love to work with you to create a special experience for your guests. We currently service areas within San Diego County. Please contact us at email@example.com or call us at 760-824-3030.
Do you offer business gifts?
Yes! Carlsbad Cookies offer a unique and well thought out tasty gift. We will help you customize your gift so it makes the greatest possible impact. Our corporate gifting options include Cookie Gift Boxes and our Cookie of the Month Club.
What is the Carlsbad Cookie Company?
Carlsbad Cookie Company is a specialty bakery that specializes in handcrafted stuffed shortbread cookies with our design inspiration of the beautiful Ranunculus flowers featured at the Carlsbad Flower Fields®. We embrace farm-to-bakery® sourcing and are proud to support our local farmers and businesses. Our cookies are made from scratch, 100% natural and contain only the finest local, sustainable and organic ingredients.
How can I pay for my order?
You may pay for your order with any of the following payment methods: MasterCard, VISA, Discovery, American Express or business checks. Checks can be made payable to The Carlsbad Cookie Company.
How are the cookies packaged?
In order to ensure freshness, cookies are packaged once they are cooled from the oven and shipped the same day. Cookies are heat-sealed individually and nestled in a soft bed of crinkle paper to protect them during shipping. All cookies arrive wrapped with our signature white ribbon and include a product description brochure. Because we treat all orders as gifts there is no pricing or receipt information included unless requested.
Do you offer gift wrapping?
Yes! Upon ordering, you have an option to select if your order is a gift. If so, you will select from a list of special occasions and the colors of the gift ribbon wrap will coincide with that specific occasion (or you can opt for our signature white ribbon). You will also receive our signature greeting card featuring artwork by local artists which will be hand written with your personal message making your gift all that more special. There is a nominal fee of $3 per gift box.
What if I’m not satisfied with my cookie order?
You and those who receive your gifts must be delighted or we will make it right with either an appropriate replacement or refund. Always.